Butterflies Mug

4-5 work days (Metro)

5-7 work days (Non-Metro)

Exchange within 14 days possible only if the product received is damaged/ defective.

Please get in touch with us at hello@gogirgit.com within 3 days of receiving your order if you would like to have it replaced.

We will provide a shipping address that you can ship your order back to. Gogirgit will dispatch a replacement as soon as we receive your returned order.

We do not exchange products if the customer has ordered a wrong item.

We cannot assure the exact color accuracy of your monitor's display due to variations in screen brightness, contrast, and resolution, which may result in slight differences in product color perception.

We regret to inform you that returns or exchanges are not possible for products disliked by the customer or incorrect orders.

To be eligible for replacement or refund, kindly note the following conditions:

1. For free replacement, return, or refund, buyers are required to provide an authenticated unboxing video to support their claim. Replacement claims without an unboxing video will not be accepted.
2. Free replacements or refunds can be requested under the following circumstances:
   a. The item received is physically damaged (proof required via an unboxing video).
   b. The item received is missing parts or accessories (proof required via an unboxing video).
   c. The item received differs from its description on the product detail page on Gogirgit.com.
   d. The item received is defective or does not work properly (proof required via an unboxing video).

We appreciate your understanding and cooperation in ensuring a smooth replacement or refund process.

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