FREQUENTLY ASKED QUESTIONS..

My Order

Orders within India are delivered within 5-7 days (Metro) and 7-10 days (Non-Metro)

Yes, we charge INR 69/- so that we can arrange to ship via air, in this case we may need 3-5 days for delivery.

Note : Incase of express shipping we try our best to deliver the product within the committed timeline depending upon pin codes, however, if the shipment gets delayed because of any natural calamities, government restrictions or due to some unavoidable production or logistic delays, only the express shipping charges would be refunded.

Contact our customer support on 9930993117 or email us on hello@gogirgit.com

It takes 48-72 hours to ship your order. You will receive tracking link for your shipment through whatsapp as well as email within 48 hours from the date of your order so that you can keep an eye on the progress of your order.

If your order is not processed, we can cancel your order, for that you need to contact our customer support on 9930993117 or email us on hello@gogirgit.com

RETURN & EXCHANGE

Yes, you can submit return or exchange request within 7 days from the date of delivery HERE

Note: There is only one time replacement policy

Customized or Personalized Products, Couple Hoodies & Couple T-shirts are not eligible for returns or exchange.

Yes, it is free for products weighing upto 500 grams i.e., upto 2 t-shirts. ₹69/- is charged for every 500 grams additonal products you wish to return or exchange.

Example 1:  If you wish to exchange 4 t-shirts first 500 grams will be FREE and ₹69/- will be charged for additional 2 t-shirts.

Refund

We issue gogirgit store credits within 24 hours after successful completion of your return with a validity of 180 days

Such refund is possible only if you
have received defective product or wrong product and the same is approved by our customer support team.

Payment

We use secure and trusted third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders data is stored, processed, and transmitted securely by using the industry-standard encryption technology & nbsp

Our payment gateway partner RAZORPAY supports all secure and safe online payment methods like Visa/ Master Credit Card, Debit Card, Net or Internet Banking, Wallets like Paytm, google pay & more in India.

CUSTOMER SUPPORT TIMING

Our customer support team is available from
Monday to Saturday, from 10.30am to 6.30pm

BULK ORDER?

Our bulk order MOQ is 10 nos.