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      Frequently Asked Questions

      My Order

      Once you have placed your order, we will send you a confirmation email for your order. We take 3-4- working days to process your orders. Even though we try to ship your order the same day it's processed and ready to ship as we're also super excited about
      it, sometimes your order may take another 24hrs time for dispatch from our production unit. Once your order is shipped we will send you another email along with the link to track your order. In total your order may get delivered within 7-10 days from the date of order.

      • We can only cancel orders that have not been processed yet.
      • To make changes to your order, please reach out to support by submitting your request via mail (hello@gogirgit.com) or "contact us "form.  

      Payment Mode

       We use secure and trusted third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.  

      Our payment gateway partner RAZORPAY supports all secure and safe online payment methods like Visa/ Master Credit Card, Debit Card, Net or Internet Banking, Wallets like PayTM & more in India. Whichever online payment method you pick, you can be rest assured that GOGIRGIT's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. 

      Shipping & Tracking

      The product delivery takes anywhere between 7-10 days depending on your location. 

       We can do the same, depending on your delivery location. We usually need 3-5 days & we charge INR 65/- Per Product - However, we suggest you to contact to our customer support to get exact time needed to get your product delivered in your city.  

      We currently ship All Over India. For shipping outside of India, please reach out to our customer support through mail or contact us form.  

      Return Policy

      • Customers can return their order within 7 days after an order has been delivered. 
      • For hygiene purpose, we may reject returns or exchange if we find that the item has been worn, washed or soiled. 
      • In case of manufacturing defects, customers are requested to share an image/ video of the product received for verification purpose. We can process a replacement/ return only after a verification process is completed 
      • If you have to exchange anything from a combo pack, the whole pack will have to be exchanged. There will not be any partial exchange accepted for this.
      • To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including masks, joggers, shorts ,sweat-activated t-shirts, etc. . Gogirgit.com may, at its discretion and without prior notice, change the products or categories to which this policy would apply. 
      • We will reimburse you Rs. 50 (per 500 gram) as courier charges only if the product supplied to you was wrong or was received by you in damaged condition. 
      • Exchanging of product can be acceptable only for changing the different size of same product you purchased.
      • For products without any manufacturing defect/ fault from our end, we are NOT entitled to bear the return shipping charges. 
      • For detailed return /exchange policy kindly click here. 
      • It is mandatory that you raise a request from https://return.clicksit.com/shop/gogirgitcom along with the reason for return or exchange within 7 days of having received your product. 
      • Once the return/exchange request get approved, You can send product/s back to us via a cost-effective and reliable courier company or registered post on following address


      A1 Wing 903 ARC Gaurav

      Pisoli Road, Pune - 411048

      Ph: 09930993117 

      Refund Policy

      You can ask for an exchange or refund (that means you will get Store Credit or Credit Note against any of your order provided that the products are received in good and original condition.) within  7 days of its date of delivery. 

      For more details check here. 

      Thanks for visiting GOGIRGIT.COM FAQ Page!